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Frequently Asked Questions

Frequently Asked Questions (FAQs) use a question-and-answer format to provide information on the use of the Early Learning and Child Care Directory, and additional information about child care that may be of interest to parents. This section will be updated as needed.

How do I search using the map?


The map can be searched in a number of ways. You can zoom in and out by using the scale on the right side of the map by clicking on the plus (+) or minus (-) signs, or scrolling with your computer mouse. You can change the centering of the map on the page by holding and dragging the map with your mouse. On the right side of the map you can search by community or route; click on the down arrow on the far right and enter the information in the text boxes, and click Search on the bottom of the page. You can locate child care services that are licensed to care for children who are the age of your child by entering the Month and Year of your child's birth, and clicking Search on the bottom of the page. Only those services licensed or approved for that age will appear on the map.
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What is My Shortlist and how do I use it?


My Shortlist is a tool for you to create a temporary list of those child care centres to which you may want to return for further review. When you click on a child care centre's map pin, the text box that appears includes an option to Add to Shortlist. Clicking on that option will add that centre to My Shortlist, which then appears on the left side of the page. You can then review the list by clicking on My Shortlist, or on the individual centres in the list.
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What is Regulated Child Care?


Regulated Child Care in Newfoundland and Labrador: child care must be regulated if more than four children of mixed ages (birth to 12 yrs. of age) or three infants (up to 2 yrs. of age) are being cared for in a child care centre or family child care home. All regulated child care must follow the Child Care Services legislation, standards, and policies. Regional Department of Education and Early Childhood Development (EECD) child care services staff, or family child care agency staff, visit regularly to help ensure standards are met and to support licensees and providers to exceed these standards.
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What are Family Resource Centres?


Family Resource Centres provide a variety of community-based activities and resources for children and families that emphasize early childhood development and parenting support. They provide a place for families to gather in a friendly and informal setting. These may be found on the map as well.
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